Shipping & Returns

Shipping

Although highly unlikely seeing as how UPS and FedEx are the lifeblood of the nation, it’s possible that extreme changes in government policies could alter the delivery time of orders shipping to certain states causing delays.

Our absolute promise to you is that as soon as your order is placed, it will be packed, secured and on its way out the door straight to your location.

We will send you the tracking number the moment it’s generated.

Thank you for your trust and confidence.

Discrepancies

Please check carefully when you receive your parcel, if there’s any discrepancies, please contact us as soon as possible.

Please ensure that you provide an order number, your full name and full address every time you contact us.

It would be helpful if you could send us a photo of the parcel you have received including the postage label which will help us to process your query promptly.

Returns

Our policy lasts 30 days from the moment it’s delivered. If 30 days have gone by since it was delivered, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Note: We only refund the product price, not the shipping cost.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Our Promise

We truly do want our customers to be completely satisfied with their purchase, whatever the circumstances. So our guarantee to you is that we will do all we can to make sure that satisfaction is met.

If you have any questions or concerns at all the please feel free to contact us at TrulosaCustomer@gmail.com